PulledNZ

Penned · Policy

Terms of Service

Last updated: 8 May 2026

These terms are the agreement between you and Penned when you buy a draft application from us. They are written in plain English on purpose. If anything is unclear, email us before you pay.

What Penned does

Penned helps you draft a Section 38 home education exemption application for the New Zealand Ministry of Education. You fill in a form. We turn your answers into a polished Word and PDF draft, with the help of an AI tool (Anthropic's Claude API) and human review by a real human on our team. We send the draft back to you within 48 hours of receiving payment and your completed form.

What Penned is not

  • We are not the Ministry of Education. We are not affiliated with, endorsed by, or approved by the Ministry of Education.
  • We are not lawyers and we do not give legal advice.
  • We do not submit the application on your behalf. You review, sign, and submit it yourself.
  • We do not guarantee that your application will be approved. The decision is the Ministry's alone.

Pricing and payment

Prices are shown in New Zealand dollars and listed on the Penned website. You pay through Stripe at the time of order. Payment is required before we begin work on your draft.

Your responsibilities

When you use Penned, you confirm that:

  • You are the parent or legal guardian of the child the application is about, or you have that person's permission to act for them.
  • The information you give us is true and complete to the best of your knowledge.
  • You will review the draft we return and make any changes you want before submitting it to the Ministry.

Our responsibilities under NZ law

The Consumer Guarantees Act 1993 says we must perform our service with reasonable care and skill, fit for purpose, and within a reasonable time. We agree. Where we fall short of that standard, the remedies set out in the Act apply, and nothing in these terms removes or limits them.

Refunds

See our short Refund Policy. In summary: if we have not started work, you can have a full refund. If we have started work and the issue is our fault, we will fix the draft or refund you in line with the Consumer Guarantees Act. We will not refund because the Ministry decided not to approve your application, because that decision is not within our control.

Turnaround

We aim to deliver your draft within 48 hours of receiving payment and a completed form. If we cannot meet that, we will tell you as soon as we know and offer either an extended timeline or a refund.

How we use AI

We use Anthropic's Claude API to help write your draft. A human on our team reviews and edits before sending. See our AI Use Disclosure for the full explanation.

Ownership of your draft

Once delivered and paid for, the draft is yours. You can edit it, sign it, submit it, share it with another parent, or use it however you want. The information in it about your family was always yours.

We keep the right to use anonymous, generalised learnings (for example: "common reasons parents apply") to improve the service. We never share, publish, or reuse your specific words, your child's information, or anything that could identify you.

Things we are not liable for

Subject to the Consumer Guarantees Act and the Fair Trading Act 1986, which always apply, we are not liable for:

  • the Ministry's decision on your application
  • delays caused by you not returning information we need
  • losses that were not reasonably foreseeable when you ordered

Our maximum liability for any claim is limited to the amount you paid for the draft.

If you are buying for purposes other than personal use

If you are buying the service in trade (for example, on behalf of a business), you and we agree that the Consumer Guarantees Act does not apply, to the extent that contracting out is allowed under section 43 of that Act.

Changes to these terms

If we change these terms, we will update the date at the top. Changes apply to orders placed after the change date.

Governing law

These terms are governed by New Zealand law. Any dispute will be dealt with in New Zealand courts or, where eligible, the Disputes Tribunal.

Contact

[contact email]